Privacy Policy

Last updated: May 17, 2026

At Pardon My Bits, we respect your privacy. We may sell cheeky gifts, but we do not mess around with customer data.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have when you visit our website, place an order, contact us, or interact with our store.

1. Who We Are

This website is operated by Pardon My Bits.

For privacy-related questions, you can contact us at:

Email: hello@pardonmybits.com
Website: https://pardonmybits.com
Business address: Available on request where legally required.

For the purposes of applicable data protection laws, Pardon My Bits is the data controller of the personal information collected through this website.

2. Information We Collect

When you visit our website, place an order, create an account, contact us, or use our services, we may collect the following types of personal information.

Order Information

When you make a purchase, or attempt to make a purchase, we may collect:

Your name
Billing address
Shipping address
Email address
Phone number
Order details
Payment-related information
Any personalization or custom text you provide
Delivery notes or order messages

We use this information to process, produce, personalize, pack, and ship your order.

Payment Information

Payment information is processed by our payment providers. Depending on the payment method you choose, your payment data may be handled by third-party providers such as Stripe, including card payments and supported wallet methods such as Apple Pay or Google Pay where available.

We do not intentionally store full payment card details on our website.

Device and Website Usage Information

When you browse our website, we may automatically collect certain technical information, including:

IP address
Browser type
Device type
Time zone
Pages viewed
Referring website or source
Cookies and similar tracking technologies
Information about how you interact with our website

This helps us keep the site working properly, understand how customers use the store, prevent fraud, and improve the shopping experience.

Contact Form Information

If you contact us through our contact form or by email, we may collect:

Your name
Email address
Order number, if provided
Message content
Any files or photos you choose to send

We use this information to respond to your enquiry and provide customer support.

3. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Take payment and prevent payment fraud
Arrange shipping and delivery
Send order confirmations and delivery updates
Provide customer support
Handle returns, refunds, damaged items, and complaints
Create personalized or custom products
Improve our website, products, and services
Detect and prevent fraud, abuse, or security issues
Comply with legal, tax, accounting, and regulatory obligations
Send marketing emails, but only where permitted by law or where you have opted in

We do not use your personal information for anything wildly unnecessary, creepy, or unrelated to running the store.

4. Legal Bases for Using Your Information

Where data protection laws such as the GDPR apply, we rely on the following legal bases:

Contract: to process and fulfil your order
Legal obligation: to keep tax, accounting, and business records
Legitimate interests: to prevent fraud, improve our store, respond to enquiries, and protect our business
Consent: for optional marketing emails, non-essential cookies, or other uses where consent is required

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to help the store function properly and improve your experience.

Cookies may be used to:

Keep items in your basket
Remember checkout details
Process orders securely
Understand how visitors use the website
Improve website performance
Support advertising or analytics, where enabled

Some cookies are essential for the website to work. Others, such as analytics or marketing cookies, may require your consent depending on your location.

You can control or disable cookies through your browser settings. Some parts of the website may not work properly if essential cookies are disabled.

6. Sharing Your Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties who help us operate our store and provide our services, including:

Payment processors such as Stripe
Shipping and delivery providers
Print and fulfilment partners such as Printful
Website hosting providers such as Hostinger
WordPress and WooCommerce platform services
Email marketing tools such as MailPoet, if you sign up for marketing emails
Contact form and customer support tools
Analytics providers, if enabled
Fraud prevention and security services
Professional advisers, where necessary
Legal or regulatory authorities, where required by law

These third parties only receive the information needed to perform their services.

7. Marketing Emails

If you sign up for marketing emails, we may send you updates, offers, product news, and other cheeky little announcements.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We do not want to haunt your inbox. That is rude, and not the fun kind.

8. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Order information may be kept for as long as needed to:

Fulfil your order
Provide customer support
Handle returns, refunds, or disputes
Meet tax, accounting, and legal requirements
Prevent fraud or misuse of our services

Contact form messages and support emails may be kept for as long as needed to respond to your enquiry and maintain accurate customer service records.

When personal information is no longer needed, we will delete it, anonymise it, or securely retain it only where legally required.

9. Your Rights

Depending on where you live, you may have rights over your personal information, including the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your information
Object to certain uses of your information
Restrict how your information is used
Request a copy of your information
Withdraw consent where processing is based on consent
Opt out of marketing communications

To make a privacy request, contact us at hello@pardonmybits.com.

We may need to verify your identity before completing certain requests. This is to make sure we do not hand your data to some random stranger pretending to be you.

10. International Transfers

Some of our service providers may be located outside your country or region. This means your personal information may be processed in countries with different data protection laws.

Where required, we rely on appropriate safeguards to protect your information when it is transferred internationally.

11. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website, payment system, or internet transmission is completely secure. We cannot guarantee absolute security, but we do take privacy and protection seriously.

12. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can delete it where appropriate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations, or privacy practices.

The updated version will be posted on this page with a new Last updated date.

14. Contact Us

For questions about this Privacy Policy or how we handle your personal information, contact us at:

Pardon My Bits
Email: hello@pardonmybits.com
Website: https://pardonmybits.com
Business address: Available on request where legally required.