Returns, without the drama.

Please report damage, defects or misprints promptly, ideally within 30 days of delivery, and a missing parcel within 30 days of its expected delivery date. This helps us raise a claim with our production partner; it is not a limit on your statutory consumer rights.

For damage, defects or print problems, include your order number, a short explanation and clear photos showing the issue and the whole item.

If tracking stalls or the parcel does not arrive by its expected date, contact us. We’ll review the shipment details and help with the claim.

A spelling or wording mistake entered by the customer is not a production defect. If we or our production partner print something different from the submitted text, it remains covered as a claim.

For non-personalized goods delivered to the EU or UK, you may notify us within 14 days of delivery that you wish to cancel, then return the goods within 14 days of your notice. Choosing a standard size or colour does not by itself make an item personalized.

Contact us for return instructions and the correct address. You pay the return postage for a change of mind. We refund the item price and the original standard delivery charge; an express delivery upgrade is not refunded. We may withhold the refund until the goods or proof of return are received and may deduct for handling beyond what is needed to inspect the goods.

Personalized items made with your own wording are excluded from change-of-mind cancellation, but remain covered for faults. Outside the EU and UK we do not offer voluntary change-of-mind returns or size exchanges, without limiting rights required by applicable law.

After reviewing an eligible claim, we’ll offer a replacement or refund depending on the situation. You usually will not need to send the item back; please wait for our instructions before posting anything.